Returns & Exchange

RETURNS POLICY

If you are unsatisfied with your purchase, returns and exchanges of goods in perfect condition will be accepted if returned within 14 days of purchase. To be eligible for a return, your item must be unworn and in the same condition that you received it. It must also be in the original packaging with labels attached. Please fill in the return form provided in the delivery bag. If you have misplaced it, simply print off and fill in this one: Returns Form

We will issue your credit note/refund within 7 working days of receipt of your return. Once the credit note /refund has been processed, you will receive an email confirming this. Please then allow a further 3 working days for the refund to be credited to your card, this is dictated by your bank or card issuer. Delivery charges are non refundable unless you have received an incorrect or faulty item from us. 

Items returned inside the 14 days will be issued with a refund but items returned outside the 14 days may be accepted at our discretion - please email us first for confirmation - but will be issued with a credit note.

Please note we do not accept returns on sale items. Sale items may only be exchanged for another size/product or a credit to an e wallet account.

As the returned item is your responsibility until it reaches us, for your own protection, we do recommend that you send the parcel using a delivery service that insures you for the value of the goods such as Royal Mail Recorded Delivery.

As soon as we receive your returned item we will organise the exchange, credit note or refund for you and email you (within 3 working days) to let you know when this has been arranged.

I want to EXCHANGE an item: Please complete your request for either exchange or refund on the returns form which will have arrived with your order. Please make sure you fill in all your details as required so that we can link your return with your original order. You will receive an e-mail to confirm your return has been processed and your exchange shipped. Please expect it within 2 working days from when the e-mail was received. If you have not received it within 5 working days, please contact us at 3wiseclothing@gmail.com

Distance Selling Regulations Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from 3Wise Clothing for a full refund. This does not apply to items that cannot be returned for hygiene reasons or have been unsealed. Order cancellations must be made in writing, quoting your name, address and order number, within 14 days of delivery of your item(s) by post to the address above. Once you have cancelled your order, the goods should be returned to the same address, in their original condition, within 14 days of receipt. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

I have received a FAULTY item If the item you received is faulty, please accept our sincere apologies for the inconvenience. Please e-mail 3wiseclothing@gmail.com quoting your name, order number and details of the product received. We will then advise on how to proceed. You have 14 days from receipt of the faulty item to return it to us. We will refund the original postage costs for all faulty items.

I have received an INCORRECT item If the item you received is not what you originally ordered, please accept our sincere apologies for the inconvenience. Please e-mail 3wiseclothing@gmail.com quoting your name, order number and details of the incorrect product received. We will then advise on how to proceed. You have 14 days from our despatch of the incorrect item to return it to us. We will refund the original postage costs for all incorrect items.

How long will it take for the funds to appear in my account? Returns will be processed within 3-7 days of receiving your item

My order has exceeded the 14 day returns policy, can I still exchange? Yes, we will accept returned items for exchange up to 28 days from date of delivery. We will ship all exchanged items back out to you free of charge.

What if the item requested for exchange is out of stock? We will process a refund for the returned item or issue a credit note once the customer has agreed, and are unable to select an alternative.You will be notified of this by email.